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1. What does a check mark next to an item on a windows menu indicate concerning command?
A. Active.
B. Inactive.
C. Available.
D. Unavailable.
Question Locked
2. In a Windows 2000 system where can you go to confirm which type of network interface card you have installed in your system?
A. Control panel, ports.
B. Control panel, networks.
C. Control panel, system.
D. Network neighborhood.
Vote For Answer
3. In Windows 2000 what is the valid way to set a printer as a default printer?
A. In the printers folder right click the printer and choose set as a default printer.
B. In the printers folder right click the printer choose properties and click set as default printer.
C. In device manager right click the printer choose properties and click set as default printer.
D. In the printers wizard choose modify and an existing printer choose the printer
and choose the set as default printer.
Vote For Answer
4. Where can users of Windows 2000 systems be prevented from installing unsigned device drivers?
A. Local users and groups, drivers.
B. Hard ware profiles, device driver.
C. Device manager, computer name.
D. System properties, hardware, signing.
Vote For Answer
5. After a RAM upgrade to a Windows 9x operating system a user experiences random lockups and program errors. You suspect that the new memory is at fault. How can you quickly test extended memory?
A. Restart and use the Maintenance Wizard.
B. Restart in Safe mode and run Dr. Watson.
C. Use an emergency boot disk with himem.sys.
D. Close all programs and open System information.
Vote For Answer
6. The system you are working on continues to hang just after Windows logo appears. You suspect that the application in the start up folder is causing the problem. Which key can you hold down after seeing the Windows logo to stop the application in the start up folder from executing?
A. ALT
B. ESC
C. CRLT
D. SHIFT
Vote For Answer
7. You receive the following message when booting Windows NT 4.0 Workstation. “boot could not find NTLDR. Please insert another disk”. What should you do to fix the disk?
A. Extract the file from the CD
B. Run the emergency repair process.
C. Copy the file from any Windows system.
D. Copy the file from another Windows NT system.
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8. A client calls you and says that the files have been deleted from the removable drive and the customer wants to recover them. However the files are not in the recycle bin. What can be the cause of this problem?
A. Removable hard drive data is corrupt.
B. Removable hard drive is in sleep mode.
C. Removable hard drive is a compressed drive.
D. Files on the removable hard drive are deleted immediately.
Vote For Answer
9. A user starts Windows 2000 professional and logs in successfully but doesn't appear to have a task bar. Otherwise the system starts normally and all the user’s icons appear on the desktop. How can you locate the start menu? (Choose two)
A. Reveal the secret start menu by pressing F1 + N
B. Display a hidden start menu by pressing CTRL+ESC.
C. Find the hidden start menu by left clicking each edge of the desktop.
D. Create the duplicate start menu by pressing the desktop and pressing ALT+TAB.
E. Erase the damaged start menu by clicking my computer and pressing ALT+
ENTER.
Vote For Answer
10. A user calls and states that her antivirus software has detected a virus. What is the best way to detect and remove the virus?
A. Run chkdsk and then run the antivirus software
B. Run scandisk and then run the antivirus software
C. Run the antivirus software from within the operating system.
D. Boot from a clean startup disk and then run the antivirus software.
Vote For Answer
11. What are the possible causes for the error message “bad or missing command.com”? (Choose two)
A. Out of hard disk space
B. Frozen command.com
C. Corrupt command.com
D. System resources below 60%
E. Old version of command.com
Vote For Answer
12. A Windows 95 user reports receiving a "Missing or Bad command.com" error after she modified the root directory. Where can a duplicate copy of command.com be found?
A. C:\DOS\COMMAND.COM
B. C:\WINDOWS\COMMAND.COM
C. C:\PROGRA¬1\COMMMAND.COM
D. C:\WINDOWS\SYSTEM\COMMAND.COM
Vote For Answer
13. Your antivirus software detects a boot sector virus. What is a valid option for removing the virus?
A. Run Scandisk
B. Run fdisk /mbr
C. Run format c:/s
D. Reload the operating system by using an unattended installation.
Vote For Answer
14. You installed Windows NT Workstation 4.0 on your Windows 98 computer so that you can dual boot. After installation you try looking for data on your Windows 98 partition but cannot see it. What is the problem? The Windows 98 partition _________-
A. is formatted with FAT16
B. is formatted with FAT32
C. was deleted during the installation.
D. is not set as active in the Windows NT settings.
Vote For Answer
15. When you double click on a short cut that appears on the Windows Desktop why does the application not run?
A. Desktop shortcuts can not be used in this way.
B. The short cut has a different icon from the default.
C. The shortcut file is corrupt and needs to be replaced.
D. The program file for that shortcut is corrupt or deleted.
Vote For Answer
16. On a Windows 9x system all that is seen are truncated file names instead of actual long filename. What utility is being used?
A. File Manager
B. System Editor
C. Program Manager
D. Windows Explorer
Vote For Answer
17. Your Windows 9x computer locks up and you are unable to close the program. How can you terminate the program without shutting down the system?
A. Press CTRL+ALT+ DEL twice
B. Use software release utility UNLOCKIT.EXE.
C. Select the Close Program option in the Control Panel
D. Press CTRL+ALT+ DEL. Select the program not responding and click the END
Task button
Vote For Answer
18. Under Windows 2000 you consistently receive out of memory messages when running multiple applications. To avoid having to upgrade RAM immediately you? (Choose two)
A. Increase the paging file size in the system Control Panel.
B. Increase the temporary file size in some of your applications.
C. Decrease the temporary file size in some of your applications.
D. Decrease the amount of time spent on running some of your applications.
Vote For Answer
19. An application installation can’t make changes to AUTOEXEC.BAT and CONFIG.SYS files on a Windows 95 computer. Which options can you use to resolve this issue? (Choose two)
A. Reinstall the operating system.
B. Delete the files and rerun install.
C. From a command prompt type ATTRIB-R and the file name.
D. Restart the computer in MSDOS mode and type scan disk/autofix.
E. In Windows Explorer right click the file, select properties and uncheck read only.
| Answer(s) | Rank (%) | Rank (# votes) | Answer Rationale | | C,E |
72% |
26/36 |
Rationales |
| A,C |
6% |
2/36 |
Rationales |
| A,D |
3% |
1/36 |
Rationales |
| A,E |
3% |
1/36 |
Rationales |
| B,C |
3% |
1/36 |
Rationales |
| B,D |
3% |
1/36 |
Rationales |
| B,E |
3% |
1/36 |
Rationales |
| C,D |
3% |
1/36 |
Rationales |
| D,E |
3% |
1/36 |
Rationales |
| A,B |
3% |
1/36 |
Rationales |
Vote For Answer
20. To reach a secured internet site named test.com which of the following addresses must you type on the URL line of your browser?
A. HTTP://TEST.COM
B. HTTPS://TEST.COM
C. TELLNET HTTP://TEST.COM
D. HTTP://CURE.HTML/TEST.COM
Question Locked
21. Which components can be added from the Windows 9x network Control Panel? (Choose three)
A. Client.
B. Switch.
C. Printer.
D. Adapter.
E. Protocol.
Vote For Answer
22. In Windows which of the following network components must be present to make a dial up connection to the internet? (Choose two)
A. TCP/IP.
B. NETBEUI.
C. IPX/SPX.
D. Microsoft client.
E. Dial up adapter.
Vote For Answer
23. A customer use a Windows 98 machine with a 20BG hard drive formatted with FAT32 and tries to install an old DOS program but gets an error message that there is not enough space on the hard drive. According to the drive properties more than 12GB free space is remaining on the drive. What is wrong?
A. Windows 98 is not reporting free space properly.
B. The DOS program does not recognize a FAT32 partition.
C. Windows 98 does not support any legacy DOS programmes.
D. The partitions on the primary hard drive are not set to active.
Vote For Answer
24. A user calls and complains that a system bought years ago has USB ports build in, but when a new USB mouse in plugged in the system it does not recognize that a device has been added. What do you suspect is the problem?
A. The system is running Windows 95.
B. The system does not have the drivers loaded properly.
C. The device was plugged in the machine while it was running.
D. The device was plugged in while the machine was off and then booted
Vote For Answer
25. A client calls and tells you that while he was installing Windows 98 the system files could not be updated and the system hung. What should be disabled in order to install a system upgrade?
A. Drive compression.
B. Fast booting the BIOS.
C. Antivirus feature in the BIOS.
D. Plug and Play in the BIOS.
Vote For Answer
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